Privacy Policy

Thank you for visiting the “cornerhouse.com.sg” Website (“Site”) operated by HCH Corner House Pte Ltd.

When you visit the Site, you would have furnished us with various information including information about yourself. We at HCH Corner House Pte Ltd understand and respect your privacy and are committed to maintaining your trust. In this connection, we append below our policy regarding our collection, use and disclosure of your personal information.

This Privacy Policy explains:

how we collect, use and (under certain conditions) disclose your personal information;
the steps we have taken to secure your personal information;
your options regarding the collection, use and disclosure of your personal information

When you access the Site, you agree to the terms and conditions of this Privacy Policy.

We are not responsible for the content or privacy practices on any web site not operated by HCH Corner House Pte Ltd to which the Site links or that links to the Site.

CATEGORIES OF PERSONAL INFORMATION

The information we collect depends on the products and services you use and subscribe to. Such information includes:

Contact details (e.g. name, address, email, telephone number)
Personal details (e.g. date of birth, service-related information like bank/credit card details)
Your Preferences (e.g. based on what you share with us, how you would like to be contacted, your preferred products and services)
Information from other organisations, including fraud-prevention agencies, business directories, credit reference agencies or individuals we believe you have authorised to provide your personal details)

WAYS WE COLLECT INFORMATION

We collect your personal information when you:

Visit our Site (through the use of cookies and other technologies)
Access our various social media platforms
Sign up for our monthly alerts or newsletters
Contact us with a question or request for assistance
Make a booking through our restaurant’s reservation platform
Complete the Credit Card Authorisation (CCA) Form
Submit a product/service review through various platforms

Examples of specific collection and use of information are as follows:

(a) Reservations through the Credit Card Authorisation (CCA) Form

For bookings and reservations, you must complete a Credit Card Authorisation (CCA) Form where you will be providing us with certain personal information, including but not limited to your name, email address, telephone number, food preferences and allergies and credit card details.

This information is used for billing purposes, to fulfil your orders, and to communicate with you about your booking order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use your personal information to contact you.

(b) Email Addresses

Upon entering our Site, there are several locations that permit you to enter your email address for purposes including but not limited to: notifying you of new products and services; signing up for email newsletters and special offers. By entering your email address, you may be opting in to receive our email newsletter and special offers.

Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. By accessing and using the Site, we keep a record of your browsing activity. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”
Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

(d) Log Files

As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

(e) Product/Service Reviews

You may choose to submit a product or service review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review.

USE OF INFORMATION AND DISCLOSURE

One reason for us to collect your personal information is to provide an efficient, meaningful, and customised experience. For example, we can use your personal information to:

Provide you with products/services you have purchased or requested
Deliver content that is relevant to you based upon your location
Deliver marketing or ad content that is relevant to you based on your preferences
Alert you on new products/services that HCH Corner House Pte Ltd and/or HCH Corner House Pte Ltd.’s related companies (collectively the “Group”) and/or business partners offer

(a) Internal Use.

We use your personal information:

to process your booking order and provide you with customer service.
enable us to process bills and payments
respond to enquiries and requests from you or people you have authorised
to improve the Sites’ content and layout
to improve outreach and for our own marketing efforts (including marketing our services and products to you)
to determine general marketplace information about visitors to the Site.

In order to facilitate such use and the other use described in this Section, we may share your information with HCH Corner House Pte Ltd.’s related companies (the “Group”) and/or business partners.

(b) Communications with You:

We use your personal information:

to communicate with you about the Site and bookings/reservations
respond to enquiries and requests from you or people you have authorised
to send you a confirmation email when you register with us
to send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.)
to notify you of new products and services
for other marketing, advertising and promotional purposes, such as sending you newsletters and information on special offers (“Marketing Messages”)

We want to provide you with excellent service and to offer you a great selection. We do not disclose your specific personal information to anyone other than to the Group and/or business partners, except that:

We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

We will not use your personal information for purposes other than what we have informed you, or which are permitted under local laws and regulations.

We will retain your information for only as long as there is a business or legal need.

DATA SECURITY

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We rely on third-party service providers for the physical security of some of our computer hardware.

HOW TO OPT OUT, CORRECT OR DELETE YOUR PERSONAL INFORMATION

Where applicable law allows for such a request, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information, you may contact our Data Protection Officer – Lorraine Huang (lorraine.huang@wineculture.com.sg). We will respond to your request consistent with applicable law.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Information you provide may be used for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. You may opt-out from:

Receiving electronic communications from us: If you are subscribed to our newsletters and no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by sending a request for list removal to Lorraine Huang (lorraine.huang@wineculture.com.sg)

We will try to comply with your request(s) as soon as reasonably practicable. Please do not email your credit-card number or other sensitive information to the email address above.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact Lorraine Huang (lorraine.huang@wineculture.com.sg).